Shipping Policy

Last updated: August 4, 2026

Thank you for shopping with ArrowSoft. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 2–3 business days after payment is received.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Shipping Rates

Shipping costs vary based on the order’s destination, package size, package weight, and selected shipping method.

The available shipping options and final shipping cost will be displayed at checkout before payment is completed.

Domestic Shipping

ArrowSoft ships to customers throughout the United States.

Estimated delivery times are provided at checkout and begin after the order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

International Shipping

ArrowSoft offers international shipping to eligible countries.

International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated at checkout.

International delivery times may vary due to customs processing and local carrier operations.

Customers are responsible for confirming that ArrowSoft products may be legally imported into their country.

Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing the tracking information after the order has shipped.

Tracking information may take up to 48 hours to update after the shipping confirmation is sent.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

ArrowSoft is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address supplied by the customer.

Contact us as soon as possible if an address needs to be changed. We cannot guarantee that an address can be updated after an order has entered processing or shipped.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

ArrowSoft is not responsible for carrier delays or packages marked as delivered but reported missing or stolen. Customers should first check the delivery area, contact household members or neighbors, and contact the shipping carrier using the tracking number.

Please contact ArrowSoft if a package appears to be lost in transit so we can assist with reviewing the shipment and any available carrier claim options.

Damaged Packages

Customers should inspect their order after delivery.

If an order arrives damaged, contact us promptly and include the order number, a description of the damage, and clear photographs of the product and shipping packaging.

Returned or Undeliverable Packages

Orders returned to ArrowSoft because of an incorrect address, refused delivery, unpaid customs charges, or repeated failed delivery attempts may require an additional shipping payment before being sent again.

Original shipping charges are nonrefundable unless the return resulted from an error by ArrowSoft.

Separate Shipments

Some orders may be shipped in multiple packages. When this occurs, customers may receive separate tracking numbers and deliveries.

Contact Us

Questions about shipping may be submitted through the contact information listed on our website:

ArrowSoft
Website: ArrowSoftArchery.com
Email: Sales@ArrowSoftArchery.com